Dr. Lily Cheng conducted extensive research on 200 organisational change processes and distilled the 9 Enablers of Successful Change, that increase individual commitment to change. This has since been published in the Journal of Business Review and developed into our Real® Change framework. Broadly classified into three major groups - The Content, Context and Process of Change - these 9 Enablers can help your organisation achieve sustainable, successful change.
The content is the “what” of change - meaning the type or substance of change.
A sound reason for the need to change.
The articulation of an ideal and ennobling future state.
Clear alignment of voices from those leading the change initiative at the highest level.
The conditions in an organisation’s external and internal environments that influence the implementation environment of change.
Actions taken to ease intense emotions and redirect them into positive energy.
Establishing the credibility by practising what is being preached, building and developing an atmosphere of trust and mutual respect.
Leaders of change who have the ability to stimulate creativity and inspire others to work towards the desired change.
This refers to the process of change, or the process of implementing change.
Creating an open channel of communication where a dialogue can occur between change agents and their teams.
A consultative approach during the change process that leads to empowerment and commitment to change.
Creating feedback systems to continuously monitor the change, thereby ensuring the stabilisation of new norms
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